FAQs

Frequently Asked Questions

Welcome to our Frequently Asked Questions (FAQs) section, where we address common queries about Y & M Artisans and our water buffalo horn products. Whether you're curious about our sourcing practices, product customization options, or international shipping, we've got you covered. Explore the answers below to learn more about our commitment to quality, sustainability, and customer satisfaction. If you don't find the information you're looking for, feel free to reach out to our friendly team for assistance.
  • What payment methods do you accept?

    We accept various payment methods, including bank transfers, credit/debit cards, and online payment platforms. For wholesale orders, we may offer additional payment options. Contact our sales team for details.

  • Do you ship internationally?

    Yes, we ship our products worldwide. International shipping rates and delivery times may vary depending on the destination. Please contact us for more information on international orders and shipping options.

  • How should I care for my water buffalo horn products?

    To maintain the beauty and longevity of your horn products, we recommend handwashing with mild soap and lukewarm water. Avoid exposing them to extreme temperatures or prolonged sunlight, and periodically moisturize them with food-safe oils like coconut or mineral oil.

  • Can I customize products with my logo or design?

    Yes, we offer customization options for bulk orders. Contact our sales team to discuss your specific requirements, and we’ll be happy to assist you with personalized designs.

  • Are the horn products safe for everyday use?

    Absolutely! Our horn products are thoroughly cleaned, treated, and polished to meet hygiene standards and ensure safety for everyday use.

  • Are Y & M Artisans’ products eco-friendly?

    Yes, our products are eco-friendly as water buffalo horn is a natural, sustainable material. We also strive to minimize waste and recycle whenever possible in our manufacturing process.

  • Where does Y & M Artisans source their water buffalo horn?

    We ethically source our water buffalo horn from trusted suppliers who adhere to strict regulations and ethical practices to ensure the welfare of the animals.

  • How can I place an order with your firm?

    You can place an order by contacting us directly through email or phone. Our sales team will assist you with the ordering process.

  • What payment methods do you accept?

    We accept payments through bank transfers, PayPal, and other secure online payment methods. Our sales team will provide you with payment details upon order confirmation.

  • Can I request samples before placing a bulk order?

    Yes, we understand the importance of evaluating our products before making a bulk purchase. Please contact us to request samples, and our team will assist you accordingly.